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Returning Your Order
Returning is easy! You can return new and unopened items in 14 days from the date of receiving your parcel.
We will pay SHIPPING COST Canada-wide when returning any item!
First please check out our return policy to ensure that your item qualifies for a return.
Then, please send an email to RMA@eshoplighting.com with the following information:
Once your return been approved, our customer service team will send you a RMA number and a pre-paid shipping label.
Once your return has been received by us, please allow up to 5-10 business days to inspect and process the refund.
You can initiate a return for any new and unopened items within 14 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a partial refund for opened or used products minus 15% restocking fee. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, eshoplighting.com may issue a partial refund depending on elapsed time and condition of merchandise.
Return Policy Rules and Exceptions
Exchanges and Replacements
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please contact us.